New Account: Known Issues

September 26, 2017 | TPL Staff | Comments (0)

As of September 25, 2017

Content problems

  • Account content loads extremely slowly (or may not load at all) if you have magazines checked out or fines for magazines on your account.
  • The account doesn’t refresh automatically. If you have been signed in for a long period of time, the content you’re seeing may no longer be up to date. Refresh your browser to ensure you’re seeing the current status of items.
  • The “Book” default image displays for magazines.
  • Non-holdable DVDs do not display a reason why they can’t be renewed.

Browser problems

  • There are significant problems using the account in Internet Explorer.
  • You may also encounter problems when using older versions of Firefox, Safari, and the Android browser.

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