The TTC’s customer service transformation: Chris Upfold speaks at the Toronto Reference Library
TTC : "A TRANSIT SYSTEM THAT MAKES TORONTO PROUD"
Toronto Reference Library
789 Yonge St.
Wednesday, March 6th, 6:30-8:00
Chris Upfold, the TTC's first Chief Customer Service Officer, will discuss the TTC's plan to make customer care a priority. The TTC is undergoing a five year transformation which will involve modernizing equipment, re-engaging employees, measuring performance indicators, such as customer satisfaction, and rebuilding its reputation.
Chris Upfold worked for 10 years at the London Underground, first as Head of the Customer Experience Department, and more recently, as Head of Revenue and Inclusion. In these roles, he lead a variety of initiatives relating to smartcards, accessibility, customer transformation and customer safety.
An emphasis on increased professionalism and attention to detail reflects the TTC's new focus, which is valuing the "quality and quantity of time" customers spend commuting. Come and hear about how Chris Upfold plans to forge a "transit system that makes Toronto proud."
Free. No registration required. All are welcome!
Questions? Call Answerline 416-393-7131
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