Library Services Restoration Timelines
Over the past several weeks, TPL staff, along with third-party experts, have been working around the clock to
restore our systems and enhance network security. This work involves ensuring the security and integrity of
each system before bringing it back online.
Given the complexity and magnitude of this task involving TPL’s data centre and computers across 100 library
branches, and the interconnectivity of our systems, we anticipate the restoration of library services will
take several more weeks. Access to services will be restored gradually beginning in January, with priority
given to the reinstatement of tpl.ca and public computing services.
We recognize that this is a long period of time without full library services, but this is considered an
aggressive timeframe within the context of such an attack and the experience of other institutions in
similar circumstances.
We also understand the frustration and disruption caused by this prolonged delay and are grateful for the
support we’ve received. We appreciate your patience and understanding while we do everything we can'to
restore our services as quickly as possible.
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